GreenWash Waterless Car Wash Policies/Terms/Conditions

Greenwash appreciates you for choosing to develop a relationship with us and values your properties. For both the protection of our clients and our company please read the following Policies and Terms.

Payment for Car Detailing Services
Payment for car detailing services is due in full at time of service. If we arrive to clean and there is no payment, we will contact you immediately for a credit card. If you are not available or do not wish to use a credit card, we will have to reschedule your appointment.Greenwash will accept payment in the following forms:

Cash
Please do not send cash in the mail. If paying by cash, money will be collected by cleaning staff at arrival.

Bank Cheques / Personal Cheques
Please make cheque payable to "Greenplace".

Credit Cards
All credit card information is sent directly to our merchant account processing company, EWAY., through a highly secure 128-bit SSL using HTTPS.

Electronic Funds Transfer
One of our Greenplace staff will contact you with banking details for you to perform the electronic transfer.

Privacy Policy
We do not share the information gathered through this web site or any personal information with any other 3rd party. The personal information that is collected from either the signup process, one on one visits telephone conversations or pickup request process is utilized solely for making the Greenwash user experience more enjoyable.

Employees
Our employees are very important to us, and we are very serious about keeping them safe, so they do not move anything heavier than 25kg. These types of activities put our employees in danger of back injury or could even damage your flooring.

It is our discretion as to whether Greenwash car detailing staff members will go to clean customer's vehicle. If we believe the location is unsafe or the location may be potentially dangerous to our staff, we reserve the right to refuse your appointment.

Promotions
Only promotions specifically advertised on this website or sent via our email will be honored by Greenwash. Any promotional offer issued by any other party may not be recognized by Greenwash and are thus deemed invalid.

Unless specifically stated otherwise no two promotions can be used in combination.

Money Back Guarantee for Waterless Exterior Car Wash & Polish
Greenplace’s Money-Back Guarantee is subject to the following conditions:

The money-back guarantee only applies to the Waterless Exterior Car wash & Polish service

Customer must notify Greenwash management by telephone on 0295348143 of any claim for money back within 24 hours of the car wash. Please DO NOT lodge your claim with the car wash staff. Within 2 calendar days after customer so notifies Greenwash, Greenwash shall either:

  • Provide the customer with another car wash within 24hrs
  • Provide the customer with a credit on their account or a 100% refund
  • Provide the customer with information explaining the reason that the car wash is not eligible for the guarantee under the applicable limitations or exclusions.

This money-back guarantee is subject to modification or cancellation by Greenwash at any time.

Cancellation Policy
We require 24hours notice if you wish to cancel or rearrange the day or time for which the service was contracted/requested. Other arrangements can be possible on contacting us prior to the scheduled service. Cancellation must be done by telephone. A 50% cancellation fee (of the total amount charged for the service) is applied to notice given in less then 24 hours.

Once we take a reservation, we hold that time slot open for you and turn away other potential customers in order to ensure your time frame.

Tipping staff members
Greenwash do not require customers to tip out staff members as all staff members are paid a very competitive wage. Tipping can be one of many ways for you to say thank you to your waterless car detailing staff for their exceptional work they have done on your home, office or car.

Extra Services
If you require extra services or additional cleaning on your scheduled cleaning day, please contact us 48 hours in advance so we may allow the extra time needed at your home and we can give you a quote for the additional services.

Gift Certificates
* Gift certificates are not refundable
* Gift certificates are non transferable
* Gift certificates are not redeemable for cash.
* Any unused balance will be placed in the recipient's gift certificate account.
* If your order exceeds the amount of your gift certificate, you must pay for the balance by credit card, cash, cheque or bank transfer.
* Gift certificates and unused portions of gift certificates must be used before the expiry date.

Below are the dispatching times for different payment methods. Please note there is an additional $3.50 charged for gift certificates couriered and delivered to your home.

Credit card or debit card - mailed or couriered on the same day

Bank transfer - mailed or couriered on the day payment is received

Cheque - mailed or delivered when check is received and cleared by your bank

- Bank cheques are normally cleared immediately

- Personal cheques may take 3 - 5 working days for the cheque to be cleared by your bank

Cash - must be delivered to your home and payment will be collected. Please note there is a $3.50 fee for delivery.



Greenwash Terms & Conditions

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